Nuria Balague Mola has compeleted her PhD thesis on "The use of ISO 9001 quality standard in higher education insitution libraries". The article (summary of the thesis) described the findings on libraries education insitutions that have received ISO certification. She examined reasons for seeking certification and the advantages and difficulties encountered by the libraries in applying ISO standard. She also touched on the future prospects of ISO standard 9001 in academic libraries. The results were based on 121 libraries from various countries including Malaysia.
We may have her as a resource person on the field of Quality Management or ISO 9001:2000. Contact :